1. Scope

Reconomy (UK) Ltd (“We”, “Us”, “Our”) respects your privacy and is committed to protecting your personal data.
This privacy notice applies to the processing of your personal data when you visit our website at www.reconomy.com, when you contact us by e-mail, post or telephone, when we subsequently provide services to you or when you are providing services to us.

2. Definitions

“Data Protection Laws” Means applicable law and regulatory requirements relating to the processing, privacy and use of personal data and protection of individuals, including, but not limited to.
(i) Regulation (EU) 2016/679 (“GDPR”)
(ii) Regulation (EU) 2016/679 (“GDPR”) as incorporated into domestic UK law by the European Union (Withdrawal Agreement) Act 2020 and amended by The Data Protection, Privacy and Electronic Communications (Amendments etc.) (EU Exit) Regulations 2020 (together the “UK GDPR”).
(iii) any legislation enacted in the country of establishment of the data controller in respect of the protection of personal data or any corresponding or equivalent national laws or regulations.
all as amended, updated, or replaced from time to time;

3. Our Contact Details

Name: Reconomy (UK) Limited Phone Number: 0800 9885618
Address: Kelsall House
Stafford Court
Stafford Park 1
Telford
Shropshire TF3 3BD E-mail: contactus@reconomy.com

4. Type of Personal Data we Collect

The personal data we currently collect may include the following:

  • Contact details, including your name, job title, address, e-mail address and phone number
  • Demographic information, such as postcode, preferences and interests
  • Financial and credit card information
  • IP address
  • Website usage data, such as duration of visit, browser and operating system used, referrer URL, time of server request and content retrieved
  • Information relevant to your enquiry
  • Information pertaining to special offers and surveys
  • Social media interactions

5. How we get your Personal Data and why we have it

Most of the personal data we process is provided to us directly by you for one of the following reasons, in accordance with a lawful basis described in Section 6:

  • To fulfil any contracts entered into between you and us, including processing any payments.
  • To provide you with information about our products and services that you request from us.
  • To respond to an enquiry or request from us
  •  You wish to attend, or have attended, an event.
  • To send you promotional emails or mailings, or to call you, about products, services and offers that we think might be relevant to you.
  • To contact you for market research purposes.
  • To ask you to complete customer satisfaction surveys to assist us in improving our products and services.
  • To subscribe to our newsletter.
  • You have applied for a job or secondment with us.
  • We also receive personal data indirectly when you visit our website, for the following reasons:
  • To customise the website for you.
  • To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
  • To administer the website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • To make the site easier to visit again and more useful to you through the use of cookies.

6. Why we share your information

We may share your information with third parties in the following scenarios:

  • To provide goods or services to fulfil contractual obligations, for example, with transport, shipping, or payment service providers.
  • If we are obliged to do so by law, by court order, or due to an enforceable official order.
  • To enable other companies within the Reconomy Group to fulfil contractual obligations or provide information to you about similar products or services which you have requested, or that we think may be relevant for you, we will share your information with other companies within the Reconomy Group.
  • To provide you, or permit carefully selected third parties to provide you, by telephone, post, or email, with information about other goods and services that are similar to those that you have already purchased or enquired about.
  • To provide you with targeted information about services or products, so you get relevant messages from us.

If we transfer your data to a data processor, we will ensure that a data processing agreement (DPA) is in place.

7. Lawful Basis for Processing

Under Data Protection Laws, the lawful bases we rely on for processing this information are:

  • We have a contractual obligation: We process your personal data to fulfil contractual obligations.
  • We have a legal obligation: We are obligated to retain certain information due to legal requirements, such as for tax and business regulations.
  • We have a legitimate interest.

The legitimate interests can be our own interests or the interests of third parties. When necessary, we will conduct a Legitimate Interests Assessment, in order to consider the impact that any processing activities could have on individuals, including in the following scenarios:

  • Promotion of our offers and services;
  • Analysis of the use of our website;
  • Social media engagement analysis;
  • Ensuring the confidentiality and integrity of our IT systems; and
  • Cooperation with authorities.
  • You have given consent.

If you have given us explicit consent to process your personal data, we will process it within that scope and based on your consent. Your consent might refer to, for example, sending a newsletter. You can remove your consent at any time. You can do this by contacting gdpr@reconomy.com

8. How we store your Personal Information

We have implemented appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, unauthorised change or damage. All personal data we collect will be stored on our secure servers. All electronic transactions entered into via our website will be protected by SSL encryption technology.
We will store your personal information for as long as necessary to fulfil the purposes for which we collect the personal data, in accordance with our legal obligations and legitimate business interests.

We may retain any personal data to investigate or defend claims against us, or to prosecute or bring claims against you, us or any third party.

9. Your Data Protection Rights

Under Data Protection Laws, you have the following rights:

  • Right of access: You have the right to ask us for copies of your personal information.
  • Right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Right to erasure: You have the right to ask us to erase your personal information in certain circumstances, for example when the organisation no longer needs it for the original reason it was collected, or the organisation has collected or used your data unlawfully.
  • Right to restriction of processing: You have the right to ask us to restrict the processing of your personal data in certain circumstances, for example the organisation no longer needs your personal data, but you want the organisation to keep it in order to create, exercise or defend a legal claim.
  • Right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.
  • Right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You can exercise your rights at any time by emailing us at gdpr@reconomy.com however there are certain circumstances when a request may be refused, for example when it is manifestly unfounded or excessive, for example when:

  • the individual clearly has no intention to exercise their right of access.
  • the request is malicious in intent and is being used to harass an organisation with no real purpose other than to cause disruption.
  • the request is clearly or obviously unreasonable.; the request should be proportionate when balanced with the burden or costs involved in dealing with the request.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

10. EU & UK Representation

Where a UK-established Reconomy entity is processing and monitoring the personal data of individuals in the EU, and is required by Data Protection Laws to designate an EU Representative, the following person is hereby appointed:

Managing Director
Cycleon B.V.
Vliegend Hertlaan 71 14e etage
3526 KT Utrecht
Netherlands
Tel: +31 30 299 5500

Where an EU-established Reconomy entity is processing and monitoring the personal data of individuals in the UK, and is required by Data Protection Laws to designate a UK Representative, the following person is hereby appointed:

Company Secretary
Reconomy (UK) Limited
Kelsall House
Stafford Court
Stafford Park 1
Telford
Shropshire TF3 3BD
UK
Tel: 0800 988 5618
Email: gdpr@reconomy.com

11. Use of Cookies

The cookies used on our website have been categorised as follows, unless otherwise stated data is processed on the basis of Art. 6 Para. 1.1 GDPR.

  • Category 1: Necessary
    Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
  • Category 2: Statistics
    Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
  • Category 3: Preferences
    Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
  • Category 4: Marketing
    Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. The legal basis for the processing of personal data in connection with Targeting Cookies or Advertising Cookies (if any) is Art. 6 Para. 1.1 GDPR.
  • Category 5: Unclassified
    Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

12. Cookies we use and why

This website uses cookies.

We use cookies to personalise content, ads, provide social media features, and analyse traffic. We may share site usage data with our social media, advertising, and analytics partners.

 

We use cookies to personalise content, ads, provide social media features, and analyse traffic. We may share site usage data with our social media, advertising, and analytics partners.

Your consent applies to the following domains: www.reconomy.com

Your current state: Allow all. 

Your consent ID: oHWDyZLxo4qaCiuE71/tPYwkQE1j+EHaLzH8ZiSqIh9Bnb00RkRe7g==Consent date: Tuesday, June 24, 2025 at 02:17:53 PM GMT+1


Cookie declaration last updated on 23/06/2025 by Cookiebot:

Necessary (17)

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

NameProviderPurposeMaximum Storage DurationType
__cf_bm [x6]Hubspot
hs-banner.com
Vimeo
This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.1 dayHTTP Cookie
_cfuvid [x3]Hubspot
Vimeo
This cookie is a part of the services provided by Cloudflare – Including load-balancing, deliverance of website content and serving DNS connection for website operators.SessionHTTP Cookie
ar_debug [x2]LinkedIn
Google
Checks whether a technical debugger-cookie is present.1 monthHTTP Cookie
bcookieLinkedInUsed in order to detect spam and improve the website’s security.1 yearHTTP Cookie
CookieConsentCookiebotStores the user’s cookie consent state for the current domain1 yearHTTP Cookie
li_gcLinkedInStores the user’s cookie consent state for the current domain180 daysHTTP Cookie
PHPSESSIDwww.reconomy.comPreserves user session state across page requests.SessionHTTP Cookie
test_cookieGoogleUsed to check if the user’s browser supports cookies.1 dayHTTP Cookie
wp_woocommerce_session_#www.reconomy.comPending2 daysHTTP Cookie

Preferences (2)

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

NameProviderPurposeMaximum Storage DurationType
lidcLinkedInRegisters which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience.1 dayHTTP Cookie
pll_languagewww.reconomy.comThis cookie is used to determine the preferred language of the visitor and sets the language accordingly on the website, if possible.1 yearHTTP Cookie

Statistics (15)

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

NameProviderPurposeMaximum Storage DurationType
__hsscHubspotIdentifies if the cookie data needs to be updated in the visitor’s browser.1 dayHTTP Cookie
__hssrcHubspotUsed to recognise the visitor’s browser upon reentry on the website.SessionHTTP Cookie
__hstcHubspotSets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.180 daysHTTP Cookie
__utmaGoogleCollects data on the number of times a user has visited the website as well as dates for the first and most recent visit. Used by Google Analytics.2 yearsHTTP Cookie
__utmbGoogleRegisters a timestamp with the exact time of when the user accessed the website. Used by Google Analytics to calculate the duration of a website visit.1 dayHTTP Cookie
__utmcGoogleRegisters a timestamp with the exact time of when the user leaves the website. Used by Google Analytics to calculate the duration of a website visit.SessionHTTP Cookie
__utmvGoogleSaves user-defined tracking parameters for use in Google Analytics.SessionHTTP Cookie
__utmzGoogleCollects data on where the user came from, what search engine was used, what link was clicked and what search term was used. Used by Google Analytics.6 monthsHTTP Cookie
_hjSession_#HotjarCollects statistics on the visitor’s visits to the website, such as the number of visits, average time spent on the website and what pages have been read.1 dayHTTP Cookie
_hjSessionUser_#HotjarCollects statistics on the visitor’s visits to the website, such as the number of visits, average time spent on the website and what pages have been read.1 yearHTTP Cookie
_hjTLDTestHotjarRegisters statistical data on users’ behaviour on the website. Used for internal analytics by the website operator.SessionHTTP Cookie
browser_idLinkedinUsed to recognise the visitor’s browser upon reentry on the website.5 yearsHTTP Cookie
hjActiveViewportIdsHotjarThis cookie contains an ID string on the current session. This contains non-personal information on what subpages the visitor enters – this information is used to optimize the visitor’s experience.PersistentHTML Local Storage
hjViewportIdHotjarSaves the user’s screen size in order to adjust the size of images on the website.SessionHTML Local Storage
hubspotutkHubspotSets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.180 daysHTTP Cookie

Marketing (48)

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

NameProviderPurposeMaximum Storage DurationType
#-#YouTubeUsed to track user’s interaction with embedded content.SessionHTML Local Storage
#,#GoogleCollects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant.PersistentHTML Local Storage
#,#_expiresAtGoogleCollects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant.PersistentHTML Local Storage
__ptq.gifHubspotSends data to the marketing platform Hubspot about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels.SessionPixel Tracker
__Secure-ROLLOUT_TOKENYouTubePending180 daysHTTP Cookie
_fbpMeta Platforms, Inc.Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.3 monthsHTTP Cookie
_gaGoogleUsed to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels.2 yearsHTTP Cookie
_ga_#GoogleUsed to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels.2 yearsHTTP Cookie
_gcl_auGoogleUsed by Google AdSense for experimenting with advertisement efficiency across websites using their services.3 monthsHTTP Cookie
_gcl_lsGoogleTracks the conversion rate between the user and the advertisement banners on the website – This serves to optimise the relevance of the advertisements on the website.PersistentHTML Local Storage
_uetsidMicrosoftUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences.PersistentHTML Local Storage
_uetsidMicrosoftCollects data on visitor behaviour from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that they are shown the same advertisement.1 dayHTTP Cookie
_uetsid_expMicrosoftContains the expiry-date for the cookie with corresponding name.PersistentHTML Local Storage
_uetvidMicrosoftUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences.PersistentHTML Local Storage
_uetvidMicrosoftUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences.1 yearHTTP Cookie
_uetvid_expMicrosoftContains the expiry-date for the cookie with corresponding name.PersistentHTML Local Storage
iU5q-!O9@$YouTubeRegisters a unique ID to keep statistics of what videos from YouTube the user has seen.SessionHTML Local Storage
LAST_RESULT_ENTRY_KEYYouTubeUsed to track user’s interaction with embedded content.SessionHTTP Cookie
lastExternalReferrerMeta Platforms, Inc.Detects how the user reached the website by registering their last URL-address.PersistentHTML Local Storage
lastExternalReferrerTimeMeta Platforms, Inc.Detects how the user reached the website by registering their last URL-address.PersistentHTML Local Storage
LogsDatabaseV2:V#||LogsRequestsStoreYouTubeUsed to track user’s interaction with embedded content.PersistentIndexedDB
MSPTCMicrosoftThis cookie registers data on the visitor. The information is used to optimize advertisement relevance.1 yearHTTP Cookie
MUIDMicrosoftUsed widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains.1 yearHTTP Cookie
NIDGoogleRegisters a unique ID that identifies a returning user’s device. The ID is used for targeted ads.6 monthsHTTP Cookie
oktgidOktopostCollects information on user behaviour on multiple websites. This information is used in order to optimize the relevance of advertisement on the website.1 yearHTTP Cookie
oktsidOktopostCollects information on user behaviour on multiple websites. This information is used in order to optimize the relevance of advertisement on the website.SessionHTTP Cookie
pagead/1p-user-list/#GoogleTracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites.SessionPixel Tracker
remote_sidYouTubeNecessary for the implementation and functionality of YouTube video-content on the website.SessionHTTP Cookie
sbjs_currentwww.reconomy.comCollects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant.SessionHTTP Cookie
sbjs_current_addwww.reconomy.comCollects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant.SessionHTTP Cookie
sbjs_firstwww.reconomy.comCollects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant.SessionHTTP Cookie
sbjs_first_addwww.reconomy.comCollects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant.SessionHTTP Cookie
sbjs_migrationswww.reconomy.comCollects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant.SessionHTTP Cookie
sbjs_sessionwww.reconomy.comCollects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant.1 dayHTTP Cookie
sbjs_udatawww.reconomy.comCollects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant.SessionHTTP Cookie
TESTCOOKIESENABLEDYouTubeUsed to track user’s interaction with embedded content.1 dayHTTP Cookie
topicsLastReferenceTimeMeta Platforms, Inc.Collects data on the user across websites – This data is used to make advertisement more relevant.PersistentHTML Local Storage
VISITOR_INFO1_LIVEYouTubeTries to estimate the users’ bandwidth on pages with integrated YouTube videos.180 daysHTTP Cookie
YSCYouTubeRegisters a unique ID to keep statistics of what videos from YouTube the user has seen.SessionHTTP Cookie
ytidb::LAST_RESULT_ENTRY_KEYYouTubeUsed to track user’s interaction with embedded content.PersistentHTML Local Storage
YtIdbMeta#databasesYouTubeUsed to track user’s interaction with embedded content.PersistentIndexedDB
yt-remote-cast-availableYouTubeStores the user’s video player preferences using embedded YouTube videoSessionHTML Local Storage
yt-remote-cast-installedYouTubeStores the user’s video player preferences using embedded YouTube videoSessionHTML Local Storage
yt-remote-connected-devicesYouTubeStores the user’s video player preferences using embedded YouTube videoPersistentHTML Local Storage
yt-remote-device-idYouTubeStores the user’s video player preferences using embedded YouTube videoPersistentHTML Local Storage
yt-remote-fast-check-periodYouTubeStores the user’s video player preferences using embedded YouTube videoSessionHTML Local Storage
yt-remote-session-appYouTubeStores the user’s video player preferences using embedded YouTube videoSessionHTML Local Storage
yt-remote-session-nameYouTubeStores the user’s video player preferences using embedded YouTube videoSessionHTML Local Storage

Unclassified (4)

Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

NameProviderPurposeMaximum Storage DurationType
cf.turnstile.uCloudflarePendingPersistentHTML Local Storage
maps/vtGooglePendingSessionPixel Tracker
user_sectorwww.reconomy.comPending30 daysHTTP Cookie
wpdef_lockout_34_159_247_222www.reconomy.comPending1 dayHTTP Cookie

We also use cookies on the following Reconomy applications, click on the links to see which cookies we use and why:

• Site Buddy App
• Tipping App

13. Lodging a Complaint

If you are dissatisfied with our actions and wish to make a complaint, this should be made in writing to gdpr@reconomy.com or sent to the following address:

Reconomy (UK) Ltd
Kelsall House Stafford Court
Stafford Park 1
Telford
Shropshire
TF3 3BD

If you would like to make a complaint to the Reconomy Group, email gdpr@reconomy.com.

You also have the right to lodge a complaint with your local Supervisory Authority (“SA”) if you are unhappy with how we have used your data. A list of EU SAs is maintained by the European Data Protection Board (EDPB) and can be accessed here.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113 or 01625 545 745 or email: enquiries@ico.org.uk
ICO website: https://www.ico.org.uk

14. Changes to our Privacy Notice & Cookie Policy

Any changes we make to our Privacy Notice & Cookie Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes.